What to Expect

Starting therapy can feel like a big step. We want the process itself to feel simple and straightforward, so here is what you can expect from first contact onwards

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Before You Arrive
There’s nothing you need to prepare.

You don’t need to rehearse what you’re going to say or arrive knowing exactly what you want from counselling. Your first session is an opportunity for us to begin making sense of things together, at a pace that feels manageable.

Your Journey with Horizon

Step 1

Making a Booking

When you’re ready, contact us through our contact page. We recommend finding a therapist who feels like the right fit for you.

Step 2

Confirmation & Documents

Once booked, you’ll receive an email confirming your appointment, along with any documents you need before your first session.

Step 3

Your First Session

Your first session gives us time to understand what has brought you to counselling, what you would like help with and whether therapy feels right for you.

Step 4

Confidentiality

We’ll explain how confidentiality works, how your information is protected and how your session records are stored safely.

Step 5

Agreeing How We Work

We’ll agree how we will work together, including the frequency of sessions and anything else important to your therapy.

Step 6

Your Sessions

Individual sessions last 50 minutes. Couples sessions usually last between 60–90 minutes. How long you attend therapy will depend on your circumstances.

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What Happens in Counselling?

A space to make sense of what is happening and understand what may be keeping you stuck.

Counselling gives you an opportunity to explore the experiences, thoughts and feelings that have brought you to therapy within a safe, confidential and non-judgemental relationship.

Sometimes thoughts and feelings can be difficult to understand on our own. By exploring them together and placing them within the context of your experiences, we can begin to make sense of what is happening, recognise patterns that may be keeping you getting in the way and discover different ways of coping and moving forward.

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You don’t need to know exactly what is wrong, what you need, or even where to begin.

We can start with what is happening for you now.

With the Right Support, Change is Always Possible.

Therapy is a collaborative process that can support personal growth through self-awareness, working through challenges, and providing you with the skills and tools to move forward.